Shopping for Happiness offers ready-to-wear items and accessories for sale on its website www.shopping-for-happiness.com, Ramona Florentina operating and control your informations.
3 Rue Donatello
SIRET 800 049 371 00019
In order to sell and deliver its products, Ramona Florentina collects personal data from users of its website.
Ramona Florentina, as controller, undertakes to comply with the provisions of Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personal data.
The customer is informed that certain data must be collected by Ramona Florentina in order to perform its services.
1. Who access your data
Only Ramona Florentina consults your data. We never pass on, sell or swap your data for marketing purposes.
The company only acts as a data user and process personal data only on behalf of the company.
2. Collection of personal data
Ramona Florentina collects users personal data on the website www.shopping-for-happiness.com and from purchases made in the physical store.
3. What types of personal data do we collect?
– data provided by the user when creating an account (name, surname, email address, delivery postal addresses, mobile phone number)
– transaction data: means the data that the user provides when making purchases, information relating to orders placed and returned items such as telephone number, address, e-mail address and information relating to payment method.
– data provided by exchanges with customer service.
– order history
The data relating to the payment method (credit card number, expiry date, authorization number, security code) are collected directly by our service providers.
4. Purposes of the collection of personal data
USE OF DATA
Management of orders and sales of products and provision of services; management of customer complaints, withdrawals and product returns
Use of data to provide products and services (from shopping cart and orders; sale, return and refund of purchased products)
Carrying out transactions, in particular payment transactions
Our payment providers use the information relating to the payment methods when performing the payment for each order. This data can also be used for the prevention of fraud upon payment of the order and/or management of any unpaid amounts after the order has been placed.
Customer account creation and management
The personal data of a customer registered on the website
Delivery of ordered products
Personal data (contact details, email address) is used to ensure deliveries.
Operating the website and fighting against fraud
Personal data (cookies) is used to update, enhance our Website and fight against Internet fraud
After-sales support: exchanges with customer service
Personal data is used to interact with customers. As such, the exchanges between customer service and the customer carried out by telephone or chat can be recorded in order to improve the quality of service. Customers may refuse this at any time
Sending newsletters and special offers if they want this service
Personal data is used to inform customers about our products and services and to customize the products offered on social networks
If you participate in promotional actions, we will keep your personal data for 6 months from the end of the action
Analyzing website traffic and frequency, audience metrics, research, statistics, surveys (cookies)
Personal data, including cookies, is collected to understand how the Website works
We will process your data during the time
necessary to respond to your request.
5.Users rights over their personal data
The processing of your personal data is subject to your agreement to receive direct marketing.
You have the right to withdraw your consent to the processing of your personal data at any time and to object to direct marketing.
If applicable Shopping for Happiness will no longer be able to send you promotional offers or information.
You can unsubscribe from direct marketing materials in the following ways:
– by following the instructions in each marketing message
– by contacting our customer service by mail firstname.lastname@example.org
6. Data retention period
For telephone calls et e-mails we keep your data for 100 days.
For claims in store and website your data will be kept for 2 years
For offers sent by email, we consider you an inactive customer if you have not opened the message during the past year
After this time, your personal data will be deleted.
7. For what purposes do we use your personal data
We use your personal data to comply with the provisions of the law, court decisions and decisions of the authorities.
This includes using your data to collect and verify accounting data to comply with accounting regulations.
8. What types of personal data we use
– client number
– order number
– postal address
– e-mail address
– amount transaction
– transaction date
9. Payment service providers
The payment of the purchases on the website is carried out either via Paypal, or via the secure platform of our payment provider.
useful. In any case, we suggest you to review this Privacy and Cookies Policy from time to time, in order to take knowledge of minor changes or the introduction of an interactive enhancement, taking advantage of the fact that it will always be a permanent benchmark of information on our site.
When browsing our website and the mobile application, information relating to the navigation of the user’s terminal (computer, tablet, smartphone, etc.) may be saved through files referred to as “Cookies”.
A cookie is a small text file that a website stores on your PC, your phone or any other device in order to collect data concerning your navigation on this site. Cookies are necessary to facilitate navigation and make it more pleasant. They do not cause any damage to your computer.
Cookies saved on your browser associated with this website.
You can do this at any time
The user can modify his preferences in terms of cookies, through the navigation software used:
– Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html ,
– Chrome : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ,
– Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ,
– Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ,
– iOS : https://support.apple.com/fr-fr/HT201265
Users may also refuse to accept cookies on the following website: http://www.youronlinechoices.com/fr/controler-ses-cookies/.
12. Links to third-party sites
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.
Ramona Florentina is not responsible for the processing of personal data by these third party websites. Users should consult the relevant personal data protection policies.